Frequently asked Questions and Answers
Where is your office?
Our office address Unit 7, Evegate Business Park, Ashford, Kent, TN25 6SX
Is there a bus that goes to your office?
Yes the number 10 bus from Ashford and Folkestone stops on Hythe Road
by the crossroads. From there it’s a 10 minute walk down station road and
Evegate Business Park will be on your left.
Is it only community care?
Yes we only provide care and support to people who still live in their own homes.
I don’t drive, is that a problem?
No, not at all. As long as you are happy to walk, cycle or use public transport!
I have never worked in care, can I still apply?
Yes of course, experience is not essential. We provide all training and shadow shifts.
Will I be working alone?
We have both lone working and double handed shifts.
What is the process from interview to work?
If you are successful at interview you will be
informed either that day or the following day. We will need to apply for your
DBS Check and references. When these are back and you have completed all
mandatory induction training we will be able to offer you work.
What ID will you need to see?
Original copies of a valid passport. If not UK passport a Residence permit or
right to work in the UK documents. A provisional or full driving license and a
birth certificate. We will also need two proof of address dated within 3
months.
How much is the DBS Payment?
An enhanced DBS will cost £65.30. We cannot use a basic one.
Do I pay Care in Kent the DBS money?
Yes please make payment by cash or card and we will send your DBS
application off.
How long does it take for a DBS to come back?
Unfortunately we cannot put a time on it, between 1 day and 8 weeks. Usually takes 1-2 weeks on average.
How do I make a DBS transferable?
Follow this link to make your DBS transferable - https://www.gov.uk/government/publications/dbs-upd...
What does the practical training include?
Practical personal care, Moving & Handling, First Aid and Medication. Safeguarding, Dementia, End of Life and Epilepsy are also covered.
Will I get training certificates?
Yes you will receive certificates for all training you complete with us.
Do you have a uniform and how much does it cost?
This depends on if the client would like you to wear a uniform. We provide you with a smart navy polo top.
How much will I get paid an hour?
Starts at £9 per hour and can go up to £10.50 per hour.
Weekly or Monthly Pay?
You will be paid on the last Friday of every month.
Do you pay mileage?
Yes we pay mileage and mileage expenses when a client is in your car. We also have
some clients that pay your travel to and from the visit. You can also claim carer expenses using the P87 claim form https://www.gov.uk/guidance/claim-income-tax-relie...
Will I get an ID Card?
Yes you will be issued an ID Card after you have completed and passed your mandatory induction training.t here